Shipping Policy

(Policy updated since April 15, 2024. The “Cancel Order” and “Order Modification” policies do not apply to orders placed before April 15, 2024.)

WHEN AND HOW TO CHANGE THE INFORMATION OF MY ORDER?

If you realize that you have made a mistake when filling in your shipping information or placing your order, simply email us at contact@drelvora.com within 24 hours. Please check the order confirmation email sent to you right after your order is placed to verify all the information.

WHEN DO I GET THE TRACKING NUMBER?

All orders are handled and shipped from our warehouse in Asia. Please allow extra time for your order to be processed during holidays and sale seasons. The processing of stock and packaging will take about 2–5 business days. Once your order is ready for shipment, tracking information will become available and be sent to you.

Please contact us if you do not receive tracking confirmation within 5 working days from the day you completed your payment. If we are unable to process your order due to inaccurate or incomplete payment information or an incorrect address, your order processing may be delayed.

HOW TO CHECK MY PACKAGE?

When your order has shipped, we will send you a Shipping Confirmation email with your tracking number. To track your package, simply use the tracking number in the USPS tracking system or visit 17TRACK.

WHEN WILL I GET MY ORDER?

The estimated delivery time is calculated as follows:

Estimated Delivery Date = Purchase Date + 2–5 Business Days for Processing + Estimated Shipping Time

You may receive your order on or before the estimated delivery date.

There is typically a delay in tracking information being updated between the time a package enters USPS facilities in China and the time it is processed at USPS facilities in the United States. This usually takes an average of 2–7 days.

RISK-FREE SHIPPING

If, for any reason, your goods do not arrive within 60 days, you will receive a 100% refund for the affected item. This is our promise to you!

If your order is missing, please contact us at contact@drelvora.com. We will investigate the issue, which usually takes 3–5 business days, and send you a replacement after the investigation is complete.

CUSTOMS AND TAXES

The prices displayed on our site are listed in US dollars and do not include taxes. This means you may be liable for duties and taxes when you receive your order.

Import taxes, duties, and related customs fees may be charged when your order arrives at its final destination. These charges are determined by your local customs office. Payment of these charges and taxes is your responsibility, and they will not be covered by us.

We are not responsible for delays caused by customs authorities in your country. For further details about potential charges, please contact your local customs office.

WRONG ADDRESS DISCLAIMER

It is the buyer's responsibility to ensure that the shipping address is entered correctly. Due to strict shipping schedules, we cannot guarantee that address changes will be possible after an order has been placed.

Please double-check the address you enter, as we will not be held responsible for packages sent to an incorrect address provided by the buyer.

If the order arrives in your country and any of the following situations occur:

• The customer refuses to accept the package.

• Multiple delivery attempts are made in the destination country without successful delivery.

We reserve the right to abandon the package(s) and will not be responsible for any refund in these circumstances.

CONTACT US

If you have any questions about this Shipping Policy, please contact us at contact@drelvora.com.