Return & Refund Policy

Return & Refund Policy

At DRELVORA, we pride ourselves on our product quality and are committed to your satisfaction. However, if you are unsatisfied with your purchase, we offer a straightforward return and refund process.

Return Eligibility

  • Returns are accepted within 30 days of purchase.

  • Items must be in new, unused, unwashed, and undamaged condition.

  • Original tags must be attached.

  • Items must be in their original packaging.

  • A valid proof of purchase (original receipt or gift receipt) is required.

Return Process

Initiate Your Return

  • Please contact our customer support team at contact@drelvora.com.

  • Indicate the items you would like to return and the reason.

  • Wait for return instructions.

  • Address: 30 N Gould St Ste R, Sheridan, WY 82801

Prepare Your Return

  • Package the item(s) securely in the original packaging.

  • Ensure items are free of stains, makeup, deodorant, or signs of wear.

  • Include all original accessories and documentation.

Ship Your Return

  • Send the package to the address provided by Customer Service.

  • We recommend using a trackable shipping method.

  • Keep your proof of postage and tracking number for reference.

Refund Process

  • Most returns are processed within 5–7 business days after receipt.

  • Refunds are typically processed within 14–21 business days of receiving your return.

  • The refunded amount will include the cost of the item(s) and any applicable sales tax.

  • Shipping costs are generally not refunded unless under extenuating circumstances.

  • Refunds for purchases with original receipts will be issued to the original form of payment.

  • The timing of the refund's appearance on your statement depends on your financial institution.

  • Returns with gift receipts will receive a Merchandise Credit for the amount on the receipt.

  • A $10 return fee will be deducted from your refund amount.

Return Shipping Cost

  • For returns due to personal preference or incorrect purchases, the customer is responsible for return shipping costs.

  • If you received a damaged or incorrect item, DRELVORA will cover the return shipping fee. Please email clear photos of the issue to our Customer Service team before initiating the return.

  • If the return is caused by the consumer, the consumer is responsible for the shipping fee. The specific fee should be based on the express company you choose.

  • If the goods received are damaged or incorrect due to our error, the consumer is not required to bear the return shipping fee.

Special Circumstances

  • Damaged, defective, or incorrect items must be reported within 7 days of delivery.

  • We are not liable for returned packages lost or stolen in transit.

Exchanges

  • We do not offer direct exchanges.

  • You're welcome to return your item(s) and repurchase in your desired size or color.

Non-Returnable Items

  • Items that have been worn, altered, laundered, or damaged after receipt.

  • Items returned without original packaging or tags.

  • Items received after the 30-day return window.

Reserved Rights

DRELVORA reserves the right to:

  • Limit or refuse returns from customers with an excessive returns history indicative of "wardrobing."

  • Limit or refuse returns from customers with a history of returning worn, altered, laundered, damaged, or incomplete items.

  • Limit or refuse returns in cases of suspected fraudulent or criminal activity.

  • Refuse service to any customer or entity due to similar actions as noted above.

  • Discard any non-DRELVORA items sent to our Distribution Center.

Questions or Concerns

If you have any questions about our Return & Refund Policy, please contact our Customer Service team at contact@drelvora.com.

By purchasing from DRELVORA, you agree to the terms of this Return & Refund Policy. We reserve the right to modify this policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.